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Delivery & Returns
We are a family run UK company. All products are shipped from our distribution centre in the UK and come with a 14 day money back guarantee.
Delivery
Standard delivery is free in the UK on all orders over £50. Orders under £50 cost just £3.95 for delivery. We use the Royal Mail to deliver your parcel and in most cases they will arrive between 1 and 3 days after shipping (someone may need to be available to sign for your delivery).
We will only take payment from your card / PayPal account once your order is ready to dispatch
We pride ourselves on our stock levels and ability to despatch your order quickly - often orders placed before 4pm are shipped the same day. However in rare cases there can be a delay - we will always keep you informed by phone or email.
Shipping times may be longer during busy periods such as Christmas, Bank Holidays, during promotions, postal strikes etc.
Returns
You may return any item (excluding underwear) for a full refund of the goods*
within 14 days
of delivery. Goods must be in their original packaging with all labels and tags attached and unused.
Pack your returns securely and use the returns label provided. We strongly advise you to obtain proof of posting when returning items in case the parcel goes missing. We do not accept responsibility for any returns lost or damaged in transit.
Returns Dept, McCalls of Lisburn, 20-24 Market Street Lisburn, Co Antrim, BT28 1AB
* We do not refund postage and packaging charges.
